Service Policy

1. About Our Services

Qare is Pakistan's trusted home nursing marketplace. We connect families with Pakistan Nursing Council (PNC)-verified nurses for professional home care services. All services are delivered directly by independent nurses — Qare facilitates the connection and ensures quality through our verification and trust systems.

2. Services Available on Qare

The following home care services are available through verified nurses on the Qare platform:

3. Service Delivery

All services on Qare are delivered by independent, PNC-verified nurses. Qare does not directly employ nurses. Service quality, punctuality, and professionalism are the responsibility of the individual nurse.

Families can report service quality concerns through the review system or by contacting Qare support at Qareapp.pk@gmail.com.

4. Pricing & Rates

Nurses set their own daily or per-shift rates on their profiles. Families can view rates before hiring and negotiate through the application system. Qare does not set or regulate individual nurse rates.

5. Cancellation Policy

Either party may cancel a booking before the service start date. Cancellations must be communicated through the Qare app. Repeated cancellations by families may result in a reduction of their trust score. Nurses who cancel accepted bookings without valid reason may face account restrictions.

• Cancellations before service start: No penalty for either party
• Family cancellations after service begins: Family must compensate the nurse for hours worked
• Nurse no-show without notice: Family may report through the dispute system

6. Refund Policy

Since all payments between families and nurses are made directly in cash, Qare does not process refunds between users. In cases of service not rendered or significant quality issues:

• Families should not make cash payment until they are satisfied with the service
• Both-side confirmation in the app must be completed only after satisfactory service
• Disputes regarding payment must be reported within 48 hours of the booking completion date
• Qare admin will mediate disputes and may adjust trust scores accordingly

For any Qare platform commission disputes, contact Qareapp.pk@gmail.com within 7 days of the transaction.

7. Service Quality Standards

All nurses on Qare are expected to:

• Maintain valid PNC registration at all times
• Arrive on time and communicate any delays promptly
• Provide care in accordance with Pakistani nursing standards
• Treat patients and families with respect and professionalism
• Not provide services beyond their qualifications or training

8. Dispute Resolution

Qare provides a built-in dispute resolution system accessible from the app. Disputes must be reported within 48 hours of the booking completion or payment confirmation. Qare admin will review all submitted evidence and make a final determination within 5–7 business days.

Qare's decision in all platform-related disputes is final and binding.

9. Geographic Coverage

Qare currently serves families and nurses across major cities in Pakistan, including Rawalpindi, Islamabad, Lahore, Karachi, Peshawar, and Faisalabad. We are continuously expanding to new cities.