1. Our services and pricing
Qare connects families with verified nurses and qualified physiotherapists for care delivered at home. Rates are set by each provider and vary with experience and duration. Typical ranges, in Pakistani Rupees, are:
- Home nursing, day shift (12 hours): Rs 2,000–2,500
- Home nursing, night shift (12 hours): Rs 2,000–2,500
- Home nursing, hourly care: from Rs 300 per hour
- Physiotherapy, home session (about 1 hour): Rs 2,500–3,000
- Physiotherapy, general rehabilitation: Rs 1,500–3,000 per session
- Physiotherapy, specialist (neuro or post-surgery): up to Rs 5,000 per session
These are indicative. The exact amount is always agreed before a booking is confirmed.
2. How payment works
Families pay providers directly in cash for the care itself. Qare charges families no booking fee and no platform fee.
Providers pay one thing, and only after they earn
A 10% commission on the agreed total of each completed job, paid to Qare online in Pakistani Rupees by card, bank transfer or mobile wallet. Providers keep the other 90%. There is no joining fee and no subscription.
3. Cancellations
Either side may cancel a booking in the app before the service begins, at no charge. Because families do not pay until the care is delivered, cancelling ahead of time involves no payment and no penalty.
Repeated last-minute cancellations may affect standing on the platform. Once a service has started, charges are based on the portion of care actually delivered, as agreed between the family and the provider in the app.
4. Refunds
Services only — nothing is shipped, so nothing is returned
Qare delivers services, not goods. Refunds apply only to commission paid to Qare online by providers.
Commission
Commission is payable only after a job is completed and payment is confirmed by both sides. If commission is charged in error — for example on a job that was cancelled or never took place — it is refundable in full.
How to request a refund
Email support@qarepk.com within 7 days of the transaction with your account details and the reason. Approved refunds are returned to the original payment method within 7–10 business days.
5. Disputes
If a family does not pay a provider for completed care, the provider may raise a dispute in the app. Qare reviews disputes, usually within 5–7 business days, and may flag a family as a confirmed defaulter based on the evidence. Qare's decision is final. Full terms are in our Terms & Conditions.
Questions about this policy?
Email: support@qarepk.com
Phone: 0301-5299989
Address: House No E/50, Wandhi Ghund Wali, Mianwali, Pakistan
Business hours: Monday–Saturday, 9am–6pm PKT