Privacy Policy

1. Introduction

Welcome to Qare (operated by Qareeb Care). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application and website.

By using Qare, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

2. Information We Collect

We collect information you provide directly to us when you register or use our platform:

• Full name, email address, and phone number
• CNIC number (for identity verification)
• Pakistan Nursing Council (PNC) number (for nurses only)
• Profile photo and professional details
• Location and city information
• Job postings, applications, and booking details
• Chat messages and voice notes exchanged on the platform
• Ratings, reviews, and dispute reports

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account on Qare
• Verify nurse credentials with PNC records
• Facilitate connections between families and nurses
• Process bookings, applications, and job postings
• Enable real-time messaging and notifications
• Calculate and display trust scores and ratings
• Resolve disputes between platform users
• Send service-related notifications and updates
• Improve our platform and user experience
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Between Users: Nurse profiles (name, experience, skills, rating) are visible to families. Family details are shared with nurses upon booking acceptance.
• Service Providers: We use Supabase for secure data storage and Gmail SMTP for email notifications.
• Legal Requirements: We may disclose information if required by Pakistani law or government authorities.
• Safety: We may share information to protect the safety of users or the public.

5. Data Storage & Security

Your data is stored securely using Supabase (PostgreSQL) with industry-standard encryption. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

CNIC documents are stored in a private, restricted storage bucket accessible only to Qare administrators for verification purposes.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Withdraw consent for optional data processing

To exercise these rights, contact us at Qareapp.pk@gmail.com.

7. Cookies & Analytics

Our website may use basic cookies to improve your browsing experience. We do not use third-party advertising cookies. Our app does not track your location without your explicit permission.

8. Children's Privacy

Qare is not intended for users under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of any material changes via email or in-app notification. Continued use of Qare after changes constitutes acceptance of the updated policy.