Service & Delivery Policy

1. Services only — no physical products

Qare is a service platform, not an online store. We do not sell, ship or deliver any physical product. Nothing is posted, couriered or mailed. There are therefore no shipping charges, no delivery timelines for goods and no parcel tracking on Qare.

What Qare provides is a connection between families needing home care and verified providers — PNC-registered nurses and qualified physiotherapists — who deliver that care in person at the patient's location.

2. How services are delivered

All care booked through Qare is delivered in person, at the address the family provides. The flow is:

• A family posts a job or books a provider in the app and gives their home address.
• A verified provider accepts and travels to that address at the agreed date and time.
• The provider delivers the agreed care in person.
• Both sides confirm completion in the app, and the family pays the provider in cash.

Availability depends on the schedules of providers in the family's area. Qare facilitates the connection but does not employ providers.

3. Online payments

4. Service area

Qare currently serves families and providers across major cities in Pakistan, including Islamabad, Rawalpindi, Lahore, Karachi, Peshawar and Faisalabad, and is expanding. The location of each visit is the home address the family gives at booking.

5. Timing and scheduling

Booking times are agreed between the family and the provider in the app. Qare does not guarantee a fixed window, because services are delivered by independent providers based on their own availability. Delays should be communicated by the provider in advance, and concerns can be raised through the in-app dispute system.

6. Cancellations and refunds

Because no goods are shipped, there are no product returns. Cancellation of bookings and refunds of commission paid to Qare are covered in our Service Policy.