Delete your account

1. Which app this applies to

This page explains how to request deletion of your account for Qare, the home-care marketplace app published on Google Play by Qareeb Care.

2. Delete your account from inside the app

The fastest way is in the app itself. It takes under a minute and no email is needed.

1. Open the Qare app and sign in.
2. Tap your profile picture in the top corner to open your profile.
3. Open the settings icon, then choose Delete account.
4. Confirm when asked. Your account is closed immediately and you are signed out.

3. Delete your account by email

If you no longer have the app installed, email support@qarepk.com from the email address registered to your Qare account, with the subject line Delete my account.

Include the full name and phone number on the account so we can identify it. We will confirm by reply and complete the deletion within 30 days of the request.

4. What is deleted

When your account is deleted, we remove the personal information linked to it:

• Your name, email address, phone number and home address
• Your profile photo and profile details, including bio, skills and rates
• Your CNIC number and any identity or qualification documents you uploaded
• Your city and any location coordinates saved to your profile
• Chat messages, voice notes and images you sent in the app
• Your job posts, applications, favourites and reviews
• The push-notification token for your device, so notifications stop

5. What is kept, and for how long

We keep a limited set of records after deletion because we are legally required to:

• Financial records — records of completed jobs and commission payments made to Qare are retained for up to 7 years to meet tax and accounting obligations under Pakistani law.
• Dispute records — where a dispute was raised and resolved, a record of the outcome is retained for up to 2 years to protect the other party involved.

These records are kept as transaction data only. They are not used to contact you, are not visible to other users, and are not used to rebuild a profile.

6. Delete some data without closing your account

If you want to remove specific information — for example an uploaded document or a chat — but keep your account, email support@qarepk.com and tell us what you would like removed. We will action it where we are not required to keep it.